Log
In the Shop, Out of Commission
I’ve got one complaint with Apple: getting your machine fixed is ridiculously slow. After a week of trying to figure out the the hell is wrong with my iMac, I finally broke down and brought it into the shop, where my suspicions of a bad hard drive were confirmed. It’s still under warranty (by 9 days), but the thing is, I brought it in last Thursday, and it’s still not fixed—the drive’s on order.
I compare this with my experience with Dell. I sent my laptop in last year with about 10 bad pixels in the display, nothing huge, just a bit annoying. I was pleasantly surprised to get it back a day and a half after sending it off.
Now if Dell can turn around a repair in a matter of hours, why does it take more than a week to get a similar scale repair done to my mac?
OK, so it was less than a week. I got it back today, but still…
04/09/03 01:56PM Macintosh
Comments
Thanks, Brian. Problem fixed.
06/29/04 10:26AM
Add a Comment
Have something to say about what I wrote here? Let’s hear it!
- Your name and email address are required, but your email will not be displayed on the site
- If you provide a URL, a link to your site will appear
- You may use the following HTML:
<strong>bold</strong><em>italic</em><a href="http://url">links</a>
- Double line breaks will be converted to paragraphs.
- As you type, you should get a nice little preview of your comment directly below the text box.
- I reserve the right to edit any comment for any reason (I’ll be reasonable).
Recently Played on iTunes
-
“Heroin”
The Velvet Underground & Nico
The Velvet Underground
11/17/08 16:26 -
“All Tomorrow's Parties”
The Velvet Underground & Nico
The Velvet Underground
11/17/08 16:20 -
“Run Run Run”
The Velvet Underground & Nico
The Velvet Underground
11/17/08 16:16
Brian Hoblit:
Really? I’ve actually noticed Apple’s service to be optimum. I’m using a version 10.3.4 iMac right now, but I have a blueberry that I took in the other day to get it’s CD-drive fixed and a couple other things brushed up. While I expected for it to be done in a couple days, I got a call later that day saying it was ready, and sure enough it was back to working at full-speed (for it, at least). So I have always been pleased with their service. Off the subject, nice site you have going on here. In case you visit mine, which I wouldn’t recommend, I just got it going and it’s my first site so it’s pretty rough and basic. It’s mostly an experiment in making a web site and in using HTML, which I have just started to learn. Also, nothing big but in your “Rules” you have a small grammar error. “If you have enter a URL” doesn’t make a whole lot of sense. That’s all, nice site once again.
06/26/04 4:50AM